Service

To produce efficiently, you must be able to fully rely on your equipment  - all the time. Our services allow you to do just that.

For all service requests:
Tel  +49 8165 633 – 601
Fax +49 8165 633 – 333
customerservice@hekuma.com

Range of services

Maintenance agreement

Expect the best machine availability possible with minimum downtimes guaranteed when you enter into a maintenance agreement.

Hotline service

One call is all it takes - telephone support with a guaranteed response time.

Spar parts

Delivery and professional installation of quality parts, including a warranty, within the shortest amount of time.

Pro-active Service

A free on-site autidt of the system with extensive avice and spare parts proposals. 

Training

Fewer operator errors, fewer work accidents - more productivity. We would be pleased to provide your operating staff detailed training. They will learn how to work with the installations and deal with common situations.

System relocation

We offer professional dismantling and set-up services for relocations worldwide so that you can rest assured that the new start is trouble free.

Upgrades & optimization

Optimizing your equipment, such as making it easier to handle or installing software upgrades, ensures that your production line has a long and profitable service life.

Inspections

Having your equipment inspected regularly by a professional guarantees that wear and defects are detected early.  This way, steps can be initiated to minimize the risk of a system failure.