Service

To produce efficiently, you must be able to fully rely on your equipment  - all the time. Our services allow you to do just that.

 

Service Hotline

In general you can reach our Service team on weekdays from Monday to Friday during our business hours.

Central Hotline (Europe)

+49 (811) 999 77 633
 Business hours: 8 am - 4 pm within timezone CET

Americas

Mark Winter: +1 619 623 27 06
Business hours: 9 am - 5 pm within timezone PST

Asia

James Ooi: +86 156 187 186 22
Business hours: 9 am - 5 pm within timezone CST

 

Outside business hours and public holidays, your incoming calls will be recorded by a professional call center, which will forward your request to us. The next working day, you will receive feedback from our Service team.

 

Service Email

General issues: customerservice@hekuma.com
Technical support: technicalsupport@hekuma.com
Spareparts: spareparts@hekuma.com

 

New Service products

In order to continuously improve our service and thus satisfy customer needs in the best possible way, we are constantly developing new service products. You can find more information on this in our flyer.

 

Further Services

Maintenance agreement

Expect the best machine availability possible with minimum downtimes guaranteed when you enter into a maintenance agreement.

Spare parts

Delivery and professional installation of quality parts, including a warranty, within the shortest amount of time.

Pro-active Service

A free on-site autidt of the system with extensive avice and spare parts proposals. 

Training

Fewer operator errors, fewer work accidents - more productivity. We would be pleased to provide your operating staff detailed training. They will learn how to work with the installations and deal with common situations.

System relocation

We offer professional dismantling and set-up services for relocations worldwide so that you can rest assured that the new start is trouble free.

Upgrades & optimization

Optimizing your equipment, such as making it easier to handle or installing software upgrades, ensures that your production line has a long and profitable service life.

Inspections

Having your equipment inspected regularly by a professional guarantees that wear and defects are detected early.  This way, steps can be initiated to minimize the risk of a system failure.