Technical Support

In the event of a malfunction, the top priority for you and therefore also for our service team is to keep it as short as possible. That's why our software specialists are immediately on hand to provide you with professional advice and support if necessary.

These services are mapped in our technical support packages HEKUhotline, HEKUconnect & HEKUview. Choose the package that suits your needs to get exactly the remote maintenance support you expect and require.

HEKUhotline

Free hotline support in case of malfunction by our software specialists
Response time within 240 minutes

HEKUconnect

Hotline & remote support in case of malfunction by our software specialists
Response time within 240 minutes
Extended availability from Monday - Sunday
Optional 24/7 feature with personal pick-up of your request & prioritization by our 1st level support

HEKUview

Hotline support in case of malfunction by our software specialists
Advanced remote support using AR software with
- fullHD video and augmented reality (AR) notes for visual interactions
- optimized step-by-step guidance with text, image and video content
- case documentation with reports, image and video recordings
- optional supply of AR glasses

Prioritized response time within 120 minutes
Extended availability from Monday - Sunday
Optional 24/7 feature with personal pick-up of your request & prioritization by our 1st level support

Your advantages at a glance:

Remote maintenance packages tailored to your needs with an attractive price-performance-ratio
Extensive expert support for complex support topics
Highest possible flexibility
Short response times
Increase in system availability through rapid solution finding
Savings in travel costs for service technicians
On request, extended remote support through intuitive AR software
Optional 24/7 feature